Your Privacy Is Our Responsibility

Introduction & Scope

ak365 ("we", "our", "platform") operates a safe and trusted online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use our website and related services ("Services").

This Policy applies to all individuals who use ak365's services — both registered account holders and visitors who are only browsing. By continuing to use our services, you agree to the terms set out in this Policy.

What Information We Collect

We collect two types of information from you: (a) what you provide directly, and (b) what is collected automatically while you use the service.

Information You Provide Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• Financial details — bKash, Nagad, Rocket, or bank account information (for processing transactions)
• Identity document details (for identity verification where applicable)
• Messages and information sent to support via live chat or email

Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device details
• Time, date, and duration of sessions when accessing the service
• Pages visited and navigation patterns
• Gaming activity — game history, bet amounts, and results
• Data collected through cookies and similar tracking technologies (see Section 6 for details)

How We Use Your Information

ak365 uses your information only for legitimate and necessary purposes. The specific purposes are listed below:

Operating & Delivering the Service

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and cashback
• Personalising your gaming experience
• Providing 24/7 customer support

Security & Compliance

• Preventing fraud, money laundering, and other illegal activities
• Ensuring age verification — services provided only to users aged 21 and above
• Protecting system security and integrity
• Complying with responsible gambling policies

Improvement & Analytics

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Analysing service usage to develop new features

Data Retention & Security

ak365 applies industry-standard advanced technologies and practices to ensure the security of your personal information. Our security measures include:

• SSL Encryption: All data transferred between your browser and our servers is encrypted using TLS/SSL technology.
• Secure Servers: All data is stored in secure data centres and can only be accessed by authorised personnel.
• Payment Security: All financial transaction data processed through bKash, Nagad, and Rocket is handled in an encrypted state.
• Access Controls: Strict access control policies ensure that only responsible personnel can view relevant data.

Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide the service. After an account is closed, certain information may be retained for a defined period for legal, regulatory, or security reasons.

Information Sharing with Third Parties

ak365 does not sell or rent your personal information. However, information may be shared with trusted third parties in the following limited circumstances:

Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer), technical infrastructure, and customer support. These partners receive only the information necessary for their specific task and are required to maintain privacy standards consistent with this Policy.

Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government or regulatory bodies, or requirements under applicable law.

Fraud Prevention

Information may be shared with relevant authorities to assist in investigating fraud, money laundering, or other illegal activities.

Cookies & Tracking Technology

Our platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the quality of the service.

Cookies We Use

• Essential Cookies: These are necessary to maintain login status, ensure security, and complete core functionality.
• Functionality Cookies: Used to remember your preferences (such as language and theme).
• Analytics Cookies: Collect information about how the service is used, which helps us improve the platform.
• Security Cookies: Help detect and prevent fraud.

Cookie Controls

You can accept or decline cookies by changing your browser settings. Please note that disabling essential cookies may cause some parts of the service to not work properly.

Your Rights

You have the following rights regarding your personal information. To exercise these rights, email us at [email protected].

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If your information is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete for legal or security reasons.
• Right to Object to Processing: You may object to the processing of your information on specific grounds.
• Right to Data Portability: You may request to receive information about you in a structured, commonly used format.
• Right to Withdraw Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time; this will not affect any processing that took place before withdrawal.

Privacy of Minors

ak365's services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is followed at the time of account registration. If we become aware that a minor is using or has attempted to use our services, that account will be closed immediately and all associated information will be deleted.

If a parent or guardian believes their child has used our platform, please contact us at [email protected].

Policy Changes

We may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the Policy will change. For significant changes, we will notify you by email or through the platform.

If you continue to use the service after a policy change, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.

If you do not agree with the updated policy, you may stop using our services and request that your account be closed.

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 through the platform

We will endeavour to process your request or complaint as quickly as possible. We are always ready to assist with any matter relating to your privacy rights.